Clarity before commitment

This service is designed for adults who want consistent accountability, value structure and clarity, are willing to engage actively with tasks and reflection, and prefer working with a discreet wellness coach (Ti Mackenzie) who keeps their progress entirely private. It's particularly suited to professionals with busy or irregular schedules who have tried self-guided approaches without lasting success.

This is not the right fit if you're looking for unlimited or instant access to a coach, need emergency or crisis support, prefer self-guided programmes with no feedback, or are unwilling to commit to a structured process. If you need medical, psychological, or emergency support, please seek appropriate professional care.

Text Coaching suits those who prefer written communication and a clear, structured check-in rhythm. Text & Voice adds personal voice notes for more emotional nuance. Full Coaching Access includes video calls for the highest level of connection and accountability. If you're unsure, get in touch and I'll help you choose the right wellness & fitness coaching tier.

After subscribing, you'll receive access to the coaching app where all communication takes place. You'll go through an onboarding process to set expectations and begin your coaching relationship. From there, regular tasks, check-ins, and structured support begin.

The time commitment varies based on your goals and the coaching tier you choose. At minimum, you'll need time to engage with tasks, respond to check-ins, and participate in scheduled calls (if applicable). Most clients find that 15-30 minutes per day of focused engagement works well.

Tasks vary based on your goals and may include exercise routines, meal planning, reflection exercises, timed challenges, photo evidence submissions, and wellbeing practices. All tasks are designed to support sustainable behaviour change.

Communication takes place within agreed structures and timeframes. Response times and communication windows are defined as part of the service to ensure focused, considered support rather than rushed or reactive responses. Specific response expectations are discussed during onboarding.

No. This is a structured coaching service with clear communication rhythms, tasks, and check-ins designed to support sustainable progress. Communication is purposeful and structured, not constant or on-demand. This boundary is what allows for quality, focused support.

Yes. Your journey is private, and I work with clients who value discretion. All coaching communications are treated as confidential within the bounds of applicable law. Details are covered in the Privacy Policy.

A minimum two-month commitment is required because real change takes time. This gives us both enough time for the coaching process to work and for you to see genuine progress. Short-term engagement rarely produces results that stick.

Subscriptions require one month's cancellation notice. This allows both coach and client to maintain clarity and continuity. Cancellation details are provided at signup and in the Terms & Conditions.

Yes, you can request to change tiers. Changes typically take effect at the start of your next billing period. Contact me to discuss if you'd like to upgrade or adjust your level of support.

No. This service supports general wellness, fitness, and personal development. It does not replace medical, psychological, or emergency care. If you have medical conditions that may affect your participation, please consult your healthcare provider before beginning.

This coaching can complement but does not replace mental health treatment. If you're currently receiving treatment, please discuss adding wellness coaching with your healthcare provider. If you experience a mental health crisis, please contact appropriate emergency services.